EBA Consumer trends report 2024/2025
The EBA report highlights payment fraud, driven by social engineering circumventing security, as the top concern for EU consumers. Rising indebtedness due to "Buy-Now-Pay-Later" schemes and poor lending practices is the second key issue. Thirdly, unwarranted de-risking limits vulnerable consumers' access to essential payment accounts. The EBA will consider actions in 2025/26 to address these issues and enhance EU consumer protection.